Terms of Service

1. Acceptance of Terms

By using DineChat's services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Description of Service

DineChat provides an AI-powered concierge service for restaurants via WhatsApp. Our service enables:

• Automated responses to customer inquiries about menus, hours, and services
• Reservation booking, modification, and cancellation
• Real-time conversation monitoring for restaurant staff
• Seamless handover between AI and human agents

3. User Responsibilities

When using DineChat, you agree to:

• Provide accurate information when making reservations or inquiries
• Use the service only for lawful purposes
• Not attempt to interfere with or disrupt our services
• Not use automated systems to send excessive messages
• Respect the restaurant's policies and staff

4. Restaurant Responsibilities

Restaurants using DineChat agree to:

• Provide accurate and up-to-date menu and operational information
• Honor reservations made through the DineChat system
• Monitor conversations and intervene when appropriate
• Comply with all applicable data protection laws
• Pay subscription fees according to their chosen plan

5. Intellectual Property

All content, features, and functionality of DineChat, including but not limited to text, graphics, logos, and software, are the exclusive property of DineChat and are protected by international copyright, trademark, and other intellectual property laws.

6. Limitation of Liability

DineChat provides its services "as is" and makes no warranties regarding the accuracy of AI responses. We are not liable for:

• Errors or inaccuracies in AI-generated responses
• Missed or incorrect reservations due to technical issues
• Loss of business or data
• Any indirect, incidental, or consequential damages

7. Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our service at any time. We will provide reasonable notice of significant changes when possible.

8. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

10. Contact Us

If you have any questions about these Terms, please contact us at:

DineChat Support
Email: contact@dinechat.io