Terms of Service

Last Updated: January 18, 2026

Welcome to DineChat. DineChat is an AI-powered hospitality platform owned and operated by MARIOS GAITANIS & SONS MECHANICAL WORKS LIMITED ("the Company").

1. Acceptance of Terms

By accessing DineChat or using our services, you agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and MARIOS GAITANIS & SONS MECHANICAL WORKS LIMITED. If you do not agree, you may not use the service.

2. Description of Service & Compliance

DineChat acts as a Tech Provider, offering an AI concierge service for restaurants via the WhatsApp Business platform. By using our service, you acknowledge that:

  • You must also comply with the WhatsApp Business Terms of Service and Meta’s platform policies.
  • DineChat uses Large Language Models (LLMs) to generate responses; while we strive for accuracy, we do not guarantee the correctness of every AI-generated message.
  • The service handles automated reservations, menu inquiries, and staff handovers as demonstrated on our platform.

3. User Responsibilities

Users of the AI Concierge (Guests) agree to:

  • Provide truthful information for reservations.
  • Use the WhatsApp interface for lawful inquiries related to the restaurant's services only.
  • Not engage in any activity that attempts to "jailbreak" or exploit the AI's logic.

4. Restaurant (Client) Responsibilities

Business owners using the DineChat platform agree to:

  • Maintain valid Business Verification on Meta where required.
  • Honor all bookings and menu pricing confirmed via the DineChat interface.
  • Ensure their use of guest data complies with local data protection laws (e.g., GDPR or UAE PDPL).

5. Limitation of Liability

To the maximum extent permitted by law, MARIOS GAITANIS & SONS MECHANICAL WORKS LIMITED shall not be liable for any missed reservations, incorrect menu information provided by the AI, or any loss of business resulting from service downtime. The service is provided on an "as is" and "as available" basis.

6. Intellectual Property

All software, AI configurations, and branding associated with DineChat are the property of the Company. Users are granted a limited, non-transferable license to use the service for its intended hospitality purposes.

7. Governing Law

These Terms are governed by the laws of the Republic of Cyprus. However, as our service targets the UAE market, we also adhere to the relevant regulations of the United Arab Emirates regarding digital commerce and data protection. Any disputes shall be settled in the competent courts of the Company's registration.

8. Contact Us

If you have any questions about these Terms, please contact us at:

DineChat Support Team
Email: contact@dinechat.io
Website: https://dinechat.io