Privacy Policy

Effective Date: January 18, 2026

Welcome to DineChat. We are committed to protecting your personal information and your right to privacy. This policy explains how we handle data when you use our AI-powered restaurant concierge service via WhatsApp.

1. Information We Collect

When you interact with a restaurant using DineChat, we collect:

  • Contact Information: Your WhatsApp phone number and your WhatsApp profile name.
  • Communication Data: The text of the messages you send to the AI assistant.
  • Reservation Details: Information provided for bookings, such as name, date, time, and number of guests.

2. How We Use Your Information

We use the information collected to:

  • Provide automated AI responses to your inquiries about restaurant menus, hours, and services.
  • Process and manage table reservations.
  • Notify restaurant staff when a human agent needs to intervene.
  • Improve our AI models to provide more accurate information.

3. Data Sharing and Third Parties

We do not sell your personal data. To provide our service, we share data with the following types of service providers:

  • Meta (WhatsApp): To facilitate the transmission of messages.
  • AI Processors (e.g., Google Gemini/OpenRouter): To process your text and generate responses. (Data is processed anonymously where possible).
  • Infrastructure Providers: We use secure cloud servers and database providers (Redis/n8n) to host our service.

4. Data Deletion Instructions (Required by Meta)

You have the right to request the deletion of your data at any time. To exercise this right, please follow these steps:

  1. Send an email to contact@dinechat.io with the subject "Data Deletion Request".
  2. Include your WhatsApp phone number (including country code).
  3. Once verified, we will delete your chat history and reservation contact details from our databases within 48 hours.

5. Security

We implement industry-standard security measures to protect your data. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

6. Contact Us

If you have questions or comments about this policy, you may contact us at:

DineChat Support
Email: contact@dinechat.io